Last Updated: November 6, 2026
This Privacy Policy explains how Tek Media Group, 711 South Victory Blvd, Burbank, CA 91502, collects, uses, and protects your information when you use our website, call or text us, or use our repair services.
We collect your name, phone number, email address, mailing address, and details about the equipment you bring or send us for repair. When you call us, our phone system may record your caller ID and call details.
We use your information to provide repair services, give repair status updates, return your calls, send invoices, and contact you about your service.
Calls to Tek Media Group may be answered by an automated phone receptionist. During a call, we may look up your account by your phone number to provide repair status information, and we may keep a record of your name, phone number, and any message you leave.
Tek Media Group may send text messages about repair status updates, callback notices, and responses to your inquiries to customers who agree to receive them. You may agree to receive text messages verbally during a phone call with us.
When you agree to receive text messages, we collect your name and mobile phone number and use them only to send the messages you agreed to receive and to provide customer service.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers and SMS consent are not shared with any third parties or affiliates for marketing or promotional purposes.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or call (818) 244-4440.
We share information only with service providers that help us run our business, such as our repair tracking, phone, messaging, and payment systems, or when required by law.
To view, change, or delete your personal information, contact us. To stop text messages, reply STOP to any message from us.
We may update this Privacy Policy at any time. Changes take effect when posted.
Tek Media Group
711 South Victory Blvd, Burbank, CA 91502
Phone: (818) 244-4440
Email: as@tekmg.com